ACN Family Plan
If I have a phone adapter as my main device, can I add additional Family Plan Lines?
Yes, your current account is your Primary Digital Phone Service
Account. You can add up to four Family Plan Lines.
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If I already have a primary account how do I add a Family Plan line(s)?
- Log on to your Account Management (Digital Phone Service)
- Click on Features and Services
- Click on Add On
- Click on the “Add ACN Family Plan Number” link
- Click “To a New Video Phone” and click the Continue button
- Select the ACN IRIS V Video Phone and click Continue
- Continue with the shopping process
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If the primary Digital Phone Service Account is cancelled, will all Family Plan Lines also be disconnected?
No. As long as the bill for the primary account is paid, the Family Plan Lines will remain in service, although you will not be able to add additional Family Plan Lines.
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If I am an existing customer with a phone adapter or video phone can I change my plan to the lower priced ACN Family Plan Line?
No, the phone line you currently have is considered a Primary Digital Phone Service account and can not be downgraded to a Family Plan Line.
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If I have a Family Plan line can I upgrade to Primary Line?
Yes, however first you will have to disconnect your Family Plan Line service.
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Will 911 and operator services work for Family Plan Lines?
Family Plan Lines are discounted lines intended for calls only to and from other ACN Digital Phone Service customers, including video phone customers. Because the Family Plan lines are for use on the ACN network, calls to or from 911 or other non-ACN digital phone numbers will not be available.
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Can I ship a Video Phone that I purchase with a Family Plan Line to an address that is not my home address?
Yes, you can designate the address for up to four Family Plan Lines.
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If my video phone breaks after the 12 months warranty but before the 18 month period that allows me to swap my device what do I do?
You can purchase a new video phone without the two year commitment.
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What if the person that I signed up for the Family Plan Line wants to have their own account?
First, you will need to cancel the existing service for that Family Plan Line. Then have the person you signed up go to pr.myacn.com and sign up for their own Primary Digital Phone Service account. They can transfer their existing video phone and only pay the activation and standard monthly charges.
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When a Family Plan Line customer places a call to another ACN Digital Phone Service customers, what name will be displayed on their Caller ID?
The Caller ID will display the primary account holder’s name with the Family Plan Line number, which the receiver of the call can use to identify each unique caller.
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