IRIS V Frequently Asked Questions
What is required to use the IRIS V ? Customers will need a broadband Internet connection with a minimum available upload speed of 200 kbps and a billing and shipping address in the United States, Puerto Rico or Canada. ACN also recommends that customers use the IRIS V with a router and Ethernet cable.
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Will cordless phones and ACN Accessories work with the IRIS V ? Yes. The IRIS V Video Phone is compatible with cordless phones and ACN Accessories. Please note that the IRIS V does not have a SD Card slot.
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Can there be more than one Video Phone on the same account? Unlike regular phones, you cannot connect more than one Video Phone to the same telephone number. However, you can have multiple Video Phones at the same location, each having a separate number, and all those numbers can be tied into the same account. You can purchase ACN Video Links that allow you to move your video phone from one room to another and add a cordless base station with extensions so you can have phone service in other rooms.
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Can the IRIS V place calls to older model video phones? Yes. You will have audio and video capabilities on calls placed to other ACN Video Phone models on ACN’s state-of-the-art network.
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Will the IRIS V Video Phone call wireless phones or non-ACN Video Phones? Your Video Phone works like a regular phone while calling other telephones, mobile phones and phones with Digital Phone Service. Therefore you will not have difficulty making and receiving calls to other phones that are not Video Phones. Currently you can make and receive video calls to other users who are also subscribed to ACN Digital Phone Service.
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Am I able to keep my current telephone number?
In most cases, ACN is able to transfer your existing number. When you switch to ACN Digital Phone Service, simply enter your phone number during the sign-up process, and complete the registration process.
- Transfers take 2 - 4 weeks from the time you confirm your request
- During sign up, provide a Digital Signature to initiate the request
- The transfer cannot be stopped once processing has started
- Your account will not be active until the number transfer is complete
With ACN, you can get a temporary phone number to use while your existing number is being transferred so you can begin to use your ACN Digital Phone Service right away! Once the transfer is complete, you can choose to disconnect the temporary number, convert it to a virtual phone number or add it as a second line (phone adapters only). Please note your monthly ACN Digital Phone Service charges will begin once your temporary phone number is activated.
Note: Wireless and Toll Free numbers cannot be transferred. Back to Top
Does this IRIS V have video conferencing? The IRIS V will have video conferencing capabilities in the near future.
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Does the IRIS V have wireless capabilities or work with Wi-Fi? Wireless capabilities are not available with the IRIS V at this time.
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Is it possible to surf online while using Digital Phone Service? Using ACN Digital Phone Service doesn't affect your computer usage. Continue to surf the web or send and receive email with no problem while you’re talking on the phone. Your computer does not need to be running for ACN Digital Phone Service to work. Our Digital Phone Service uses your Internet connection not your computer.
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Can ACN Digital Phone Service customers who use phone adapters upgrade to a video phone? Yes. Existing ACN customers can upgrade to a new video phone and keep their existing phone number by initiating an upgrade in their Online Account Management. Please note that when you upgrade to a video phone, your monthly charge for Digital Phone Service will increase to $29.99 per month.
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Can ACN Digital Phone Service customers with a previous generation video phone upgrade to the IRIS V ? Yes. Existing ACN customers can upgrade to ACN’s newest model video phone and keep their existing phone number by initiating an upgrade in their Online Account Management. Customers can extend their existing contract by two years to avoid any early termination fees.
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Is it possible to change an order for the IRIS 3000 Video Phone into an order for the IRIS V ? If you are within the Buyers Remorse period (3 days in the U.S., 10 days in Canada), you will be allowed to cancel your original order, without a penalty, and submit a new order for the new video phone.
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What is the term of agreement for the IRIS V ? 24 months
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What is the term of agreement for Family Plan lines? 24 months
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What are the early termination fees? The fees are $199.99, with pro-ration of $5 per month for each month of service. For example, if a customer disconnects service after 10 months, the termination fee will be reduced by $50, for a total of $149.99.
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What is the warranty on the IRIS V ? 12 months
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My IRIS 3000 isn't working, but it is still under warranty. Will you be able to send me a warranty replacement for my IRIS 3000? Yes. You will be sent an IRIS 3000 Video Phone to replace your damaged device. Back to Top
Configuring Your Router (Advanced Users Only)
You should only attempt to configure your router if you have an advanced understanding of Port Triggering and how it relates to your network.
If your ACN Video Phone is connected to a router, you may need to configure the router to allow your device to function. For specifics on how to configure your router, refer to the User Manual that came with your router or visit the manufacturer’s website.
Once you have located the router’s User Manual, refer to the section pertaining to Port Triggering and QoS configurations. These are usually located under Firewall, Applications & Gaming or Advanced.
Your Port Triggering rules should be configured to UDP Ports 5000-5001, 5065-5066, and 9000-9201, and QoS should be configured to give your ACN device “Highest” network priority. In some instances Port Trigger and QoS configurations are not effective. In those instances, configure your router so your video phone is in the router’s “DMZ” or disabling the router’s SPI functionality, following instructions provided by your router’s user manual.
There are many home network routers on the market with multiple configuration options and features.
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