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Technical Requirements
What do I need in order to use ACN Digital Phone Service?
In order to use ACN Digital Phone Service, you will need the following:
- A high speed, wired Internet connection such as Cable or DSL (minimum 200 kbps)
- A U.S., Canada or Puerto Rico billing and shipping address
- An ACN Video Phone or ACN Phone Adapter
- Router with Ethernet Cable – Preferred
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Does ACN support Fax machines, TiVo boxes, DIRECTV boxes or Alarm Systems?
ACN Digital Phone Service offers both audio and video communications. FAX service is not currently supported. Services like TiVo, DIRECTV and alarm systems are not supported.
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Will ACN Digital Phone Service interfere with my DSL or cable modem data/computer connections?
No. ACN Digital Phone Service routes your incoming and outgoing voice and video calls right alongside the data being sent to or from your computer. Therefore, you can use your high-speed Internet connection for more than just web surfing. You can make and receive calls while you use your computer to access the Internet, as well as when your computer is off or not connected to the Internet. ACN uses advanced audio compression techniques to minimize the data traffic caused by calls and maximize the bandwidth available for your other Internet traffic.
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Can I use my computer when I’m on the phone?
Using ACN Digital Phone Service doesn't affect your computer usage. Continue to surf the web or send and receive email with no problem while you’re talking on the phone. Your computer does not need to be running for ACN Digital Phone Service to work. Our Digital Phone Service uses your Internet connection not your computer.
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How can the Video Phone be set up to enable Internet sharing?
Follow these steps to enable Internet sharing:
- Ensure a stable Internet connection (Aircard or Wi-Fi) on the PC.
- Check your PC's upload speed.
- Ensure you have administrative access to the PC.
- Disable the Firewall on your PC.
- Enable Internet Connection Sharing.
- For Microsoft Windows 7, click here.
- For Microsoft Windows Vista, click here.
- For Microsoft Windows XP, click here.
- For Apple MAC OS X, click here.
- Connect an Ethernet cable from the WAN port on your ACN Video Phone to the Ethernet port on the PC.
- Power on the ACN Video Phone.
- Ensure the Ethernet port status lights (yellow and green lights) are lit on the WAN port on the ACN Video Phone.
- If the WAN port is not lit, you may need a crossover Ethernet cable. A crossover Ethernet cable may be purchased at a computer/electronics store.
- Wait for the register light on the ACN Video Phone to turn solid.
- The IRIS V will have a solid blue light indicating successful registration.
- The IRIS 3000 will have a solid green light indicating successful registration.
- Your ACN Video Phone will get an IP address from your PC and register with ACN's network.
- Configure your ACN Video Phone bandwidth setting.
- The IRIS 3000 should be set to 128.
- The IRIS V should be set to Low.
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