I have tried everything and my video mail still does
not work.
Do all ACN Video Phones have video
mail capability?
Video mail is available on the IRIS V, IRIS V, IRIS 3000, IRIS 2000 and CIP 6500. Video
mail is not available on the Wooksung Video Phone.
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How do I sign-up to receive video
mail?
No sign-up is necessary. Currently, all IRIS V, IRIS 3000, IRIS 2000 and CIP 6500
Video Phones have the Video Mail feature.
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My video mail does not work, what
do I do?
Ensure you are calling another video phone that works with video mail
(IRIS V, IRIS 3000, IRIS 2000 and CIP 6500). Video mail does not work with the
phone adapter or the Wooksung Video Phone.
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How do I retrieve my video mail messages?
You can retrieve video mail messages just like you retrieve regular voice
mail messages. Press the voice mail button, enter your 4 digit access code
and press #. Press 1 to retrieve your messages and follow the prompts to
save or delete messages. For more information, please refer to the Video
Mail Instruction Guide.
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Can I access video mail from any
computer?
Yes, you can manage your video mail message from the Account Management
section on www.myacn.com, www.myacncanada.ca or www.pr.myacn.com.
Simply go to your online account from the Digital Phone Service section.
Select ACCOUNT from the Account Management list on the left. Then select
MESSAGES. In the subject category, double click the message you would like
to hear.
You can also forward messages to others as an email attachment or save
them to your hard drive for future reference.
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I have recorded my video mail "No
Answer Greeting" but I am not receiving any video mail messages.
Ensure the caller has called from another video phone such as an IRIS V, IRIS
3000, IRIS 2000 or CIP 6500. Check with the caller to ensure they have
not pushed the Privacy button. If they have, you will receive a voice mail
message instead of a video mail message.
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Do I need to press any special keys
to leave a video mail message for someone?
No, the video phone will default to a video mail recording screen. Make
sure you are positioned in front of the video phone’s camera and
leave your message. Simply hang up when you have finished leaving your
message. It’s that easy!
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Is there a limit to the length of
message I can leave?
Yes, video mail messages are limited to 2 minutes.
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Is there a limit to the number of
messages I can have in my mailbox?
Yes, each mailbox can hold up to 30 megabytes of information or approximately
10 messages.
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What if I want to leave a voice
mail message without recording a video?
Press the privacy button on your video phone when you see the person you
are calling’s video mail message. NOTE: You will still see yourself
on the screen but the person receiving the message will only see the ACN
logo on their screen.
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How will I know I have video mail
messages waiting?
From your video phone: You will see an envelope (the video mail/voice
mail indicator) on the main screen of your video phone.
Email notification: You can choose to be notified via email every time a
message is left. To set this up this feature, go to www.myacn.com, www.myacncanada.ca or www.pr.myacn.com,
visit the Digital Phone Service page and select ACCOUNT from the Account
Management list on the left.
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I have tried everything
and my video mail still does not work.
