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Set-Up
What equipment do I need to have in order to get DIRECTV P.R.?
The basic installation of DIRECTV P.R. includes a receiver, dish of 24”, a LNB, cables, remote control. To enjoy all the benefits from DIRECTV P.R. the receiver should be connected to a phone line.
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Can I install DIRECTV P.R. myself or should I hire someone?
DIRECTV P.R. includes free installation with your system. We recommend taking advantage of our affordable professional installation to install your service to avoid technical concerns post-installation.
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How can I arrange for a professional installation?
You just need to place your order today at 1-800-856-1795, and a technician will call you between 5 to 7 days to schedule an appointment to do the installation.
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What should I expect when a professional installer comes to my home?
The DIRECTV installer will set up your DIRECTV® System for you. This includes mounting your dish and connecting the receiver to your TV. You'll also learn how to use the system.
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Do I need a phone line for DIRECTV to be installed?
You do not need a phone line to have DIRECTV installed; you can enjoy DIRECTV without a phone line. However, if you want DIRECTV Plus DVR and/or you want the ability to order Pay Per View channels from your remote control, a phone line is required to send the information for DVR service and Pay Per View requests to DIRECTV.
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Can I install the antenna inside my house?
In order to receive an excellent DIRECTV signal, the antenna should point directly to the southwest to avoid any reception interference.
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If I install the antenna outside my house, can it be stolen?
Besides the fact that the antenna will be installed in a discreet location, it is a useless item without the box receiver.
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Can I paint the antenna?
You can do it, but this can interfere with the reception signal.
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If I move, can I also move my service?
Yes. DIRECTV P.R. covers every area in Puerto Rico, Vieques y Culebra. You need to call DIRECTV Customer Service at 866-347-3288 to schedule an appointment (note: you must call the sales number for new accounts).
*DIRECTV P.R. cannot offer the service outside of Puerto Rico, for example: U.S.
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Can weather conditions may interfere with my service?
DIRECTV P.R. guarantees an excellent signal 99.6% of the time. The service can be affected for some severe weather conditions, but if that happens, it should be only for a few minutes.
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Can I use my existing wiring for DIRECTV?
No. As a new customer, DIRECTV provides you with new equipments and installation under the new promotion and package.
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